Privacy Policy – zk567 Online Gaming

1. Introduction

This Privacy Policy applies to the zk567 online gaming platform, available at zk567.onl. It sets out how we handle personal information belonging to players and visitors who use the platform, register an account, make deposits and withdrawals, or interact with our support team.

By creating a zk567 account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you agree to your personal information being handled as described here. This policy should be read alongside the zk567 Terms and Conditions, which set out the broader rules governing your use of the platform.

We keep this policy updated to reflect any changes in how we operate or in the applicable standards and practices. The "Last Updated" date at the top of the page shows when the most recent revision was made. Continuing to use the platform after a policy update constitutes your acceptance of the revised version.

2. What Personal Information We Collect

zk567 collects only the personal information that is necessary to create and manage your account, process your transactions and keep the platform operating safely. The main categories of data we collect are set out below.

Where identity verification is required (KYC process), we may also collect copies of identification documents such as your CNIC. These are processed solely for the purposes of verifying your identity and are handled with a higher level of data security controls.

3. How We Collect Your Information

3.1 Directly From You

The majority of the personal data we hold is provided directly by you — when you register your account, complete identity verification, make a deposit or withdrawal, contact support or update your account settings. We only ask for information that is genuinely needed at each stage.

3.2 Automatically During Platform Use

When you use the zk567 platform, certain technical information is collected automatically. This includes your IP address, the type of device and browser you are using, pages visited and the time and duration of your sessions. This data helps us keep the platform secure and improve your experience.

3.3 From Payment Processors

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with us. This allows us to credit your account correctly and verify that payments have cleared. We do not receive or store your full payment credentials — only transaction references and confirmation statuses.

3.4 From Identity Verification Partners

For KYC compliance, zk567 may use third-party identity verification services to confirm your name, date of birth and CNIC details. These partners are bound by strict data handling agreements and are permitted to use your data only for the purpose of completing the verification check requested by zk567.

4. How We Use Your Personal Information

zk567 uses your personal data for the following specific purposes:

• Account creation and management: Setting up and maintaining your player account, including login, balance management and account settings.
• Payment processing: Handling deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or mobile wallet.
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering and other harmful behaviour on the platform.
• Customer support: Responding to your queries, resolving account issues and providing assistance when you contact our team.
• Responsible gaming: Monitoring account activity patterns to help identify players who may benefit from responsible gaming support tools such as deposit limits or session reminders.
• Platform improvement: Analysing anonymised usage data to understand how players use the platform and improve the overall experience, including on mobile devices.
• Marketing communications (where opted in): Sending promotional updates, bonus offers, PSL betting highlights and other relevant content — only if you have agreed to receive them.

We do not use your personal data for any purpose not listed above without first informing you and, where required, obtaining your consent.

5. Who We Share Your Data With

zk567 does not sell or rent your personal information. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

5.1 Payment Processors

To process your deposits and withdrawals in PKR, we share the minimum necessary transaction data with our payment processing partners — including JazzCash, Easypaisa and bank clearing networks. These partners operate under contractual obligations to protect your data and use it only for payment processing purposes.

5.2 Identity Verification Providers

Where KYC verification is required, identity data is shared with certified verification service providers. These are specialist firms that confirm identity details and return a verification result to zk567. They are not permitted to use your data for any other purpose.

5.3 Fraud Prevention and Security Services

To maintain platform security and protect all players from fraudulent activity, certain technical data — such as IP addresses and device fingerprints — may be processed by fraud detection partners. This is a standard security measure used across the online gaming industry.

5.4 Legal Requirements

In circumstances where zk567 is required by law or a legitimate legal process to disclose personal data, we will comply with that legal obligation. Where possible and legally permitted, we will notify the affected player before disclosing their data.

6. Cookies & Tracking Technologies

zk567 uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your session, and enabling core features like the cashier and game loading. These cannot be disabled without breaking the platform.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious account activity. These run in the background and do not affect your experience visibly.
• Preference cookies: Remember your language, display and notification preferences so you do not have to reset them every visit.
• Analytics cookies: Help us understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use the platform normally.

7. Data Security

zk567 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss or misuse. These measures include:

• TLS encryption for all data transmitted between your device and the zk567 platform
• Encryption of personal data stored in our systems
• Strict internal access controls — staff can only access player data that is relevant to their specific job function
• Regular security assessments and monitoring of our systems
• Secure handling and storage of KYC documents with restricted access

While we take every reasonable precaution, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take all necessary remedial steps.

You also play a role in keeping your account secure. Use a strong, unique password for your zk567 account and never share your login details with anyone. If you suspect your account has been compromised, contact our support team immediately.

8. Data Retention

We retain your personal data only for as long as it is needed for the purposes it was collected, or as required by applicable legal or regulatory obligations.

• Active accounts: Personal data is retained for the lifetime of your active zk567 account.
• Closed accounts: Following account closure, certain data — including transaction records and KYC documents — may be retained for a legally required retention period to comply with financial record-keeping obligations.
• Support records: Customer support communications are retained for a reasonable period to allow follow-up on unresolved matters.
• Marketing data: If you opted in to marketing communications, your preference data is retained until you opt out. Following opt-out, your marketing data is deleted or anonymised promptly.

Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

9. Your Data Rights

As a zk567 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13.

10. Minors

zk567 is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

During the registration process, we ask for date of birth and may request CNIC verification specifically to confirm that players meet the minimum age requirement. If we discover that a player account has been created by someone under 18, the account will be closed immediately, all personal data associated with it will be deleted, and any deposited funds will be returned where legally possible.

If you are a parent or guardian and believe that someone under 18 in your household has registered an account on zk567, please contact our support team right away. We treat such reports as urgent and respond without delay.

11. Marketing Communications

zk567 may send you promotional content including bonus offer notifications, PSL betting updates, new game announcements and seasonal promotions — but only if you have opted in to receive such communications at the time of registration or through your account settings.

You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting support directly. Once you opt out, we will stop sending marketing messages promptly — typically within one to two business days. Opting out of marketing does not affect important account communications such as transaction confirmations, security alerts or support responses, which are sent regardless of marketing preference.

zk567 does not share your contact details with third-party marketers for the purpose of them sending you their own promotions. Any promotional content you receive through the zk567 channel comes only from zk567 itself.

12. Changes to This Privacy Policy

zk567 may update this Privacy Policy from time to time to reflect changes in platform operations, new features, or evolving best practices. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — such as a new category of data being collected or a new type of third-party sharing — we may also notify registered players directly via their contact details on file. It is your responsibility to review this page periodically. Continued use of the zk567 platform following any update to this policy constitutes your acceptance of the revised version.

If you disagree with any updated version of this Privacy Policy, you should stop using the platform and contact support to discuss your account closure options.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please get in touch with the zk567 support team. We are available around the clock to assist with all account and data queries.

When contacting us about a data request, please include your registered username and contact number so we can locate your account quickly and handle your request without unnecessary delays.

All privacy-related requests are handled with priority and treated confidentially. We aim to confirm receipt of your request within one business day and to resolve it within seven business days for standard requests.